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How to reinvent customer experience in the age of AI?

About this conference

Explore how AI and GenAI are reshaping the automotive industry across the entire customer journey. From AI-powered chatbots and in-car assistants to next-generation mobility services, the session will explore how leading players are redefining customer experience, accelerating value creation, and building long-term customer loyalty.

Language : French

Moderator

Nicolas Manuelli

Managing Director & Partner
BCG
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Speakers

Clémentine Antunes

Large Customers Sales Director (Retail, Travel, Mobility)
Google
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Fabrice le Chatelier

AI Director
Arval BNP Paribas Group
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Jérôme Faton

VP Customer Experience & Energy
Renault Group
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Gaetan Sprenger

Chief Product Officer Group
Cosmobilis
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Practical infos

Date

October 13, 2026

Time

14:30 - 15:15

Location

Hall 7.1

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